Refunds & Replacements
At [ZNHSON], we strive to provide you with a seamless and satisfying shopping experience. However, we understand that sometimes issues may arise. This policy outlines our procedures for refunds and replacements.
Eligibility for Refunds & Replacements:
Refunds and replacements are considered on a case-by-case basis and are subject to the following conditions:
- Faulty Goods: If you receive a product that is faulty, damaged, or significantly different from its description on our website, we will offer a full refund or replacement. This includes defects in materials or workmanship that were present at the time of delivery. To qualify, you must report the fault within [Number] days of receiving your order.
- Incorrect Items: If you receive the wrong item(s), we will offer a full refund or replacement. You must report this within [Number] days of receiving your order.
- Damaged in Transit: If your order arrives damaged due to shipping, please contact us immediately and provide photographic evidence of the damage. We will arrange for a replacement to be sent or offer a full refund, depending on your preference.
- Change of Mind: We generally do not offer refunds or replacements for changes of mind. However, we may consider exceptions on a case-by-case basis if the product is unopened and returned in its original condition within [Number] days of receipt, subject to a restocking fee of [Percentage]% of the purchase price. Please contact our customer service team to discuss this possibility.
What We Need from You:
To process your refund or replacement request, please provide the following:
- Your order number.
- Your contact information (email address and phone number).
- A detailed description of the problem, including photographs or videos if applicable.
- Proof of purchase (order confirmation email).
- If returning the item, please ensure it's in its original packaging with all included accessories.
Processing Time:
Once we receive your request and the necessary information, we will review it within [Number] business days. We will notify you of our decision via email. Refunds will be processed back to your original payment method. Replacement shipments will be dispatched within [Number] business days of approval.
Shipping Costs:
- Faulty Goods/Incorrect Items/Damaged in Transit: We will cover the return shipping costs for faulty, incorrect, or damaged-in-transit items. We will also cover the cost of shipping the replacement. We will provide you with a prepaid shipping label.
- Change of Mind: The customer is responsible for all return shipping costs associated with changes of mind.
Exclusions:
We do not offer refunds or replacements for:
- Products that have been used beyond a reasonable inspection.
- Products that have been damaged due to misuse or neglect.
- Products that are returned outside of the specified timeframe.
- Software, digital downloads, or other intangible goods.
- Products that are specifically marked as "non-returnable" on the product page.
Contact Us:
If you have any questions or concerns regarding our refunds and replacements policy, please don't hesitate to contact our customer service team at [Your Email Address] or [Your Phone Number]. We are always happy to help.
Please Note: This policy is subject to change. Please check this page regularly for updates.
