Product Returns
Our goal is to ensure you are completely satisfied with your purchase. If you need to return a product, please follow the guidelines outlined below for a smooth and efficient return process.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- The return request must be initiated within 30 days of receipt of the item.
- The product must be in its original condition, unused, and in its original packaging with all accessories included.
- Proof of purchase (receipt or order confirmation) must be provided.
How to Initiate a Return
To start the return process, please follow these steps:
- Contact Us: Reach out to our customer service team via email or phone within 30 days of receiving your order. Provide your order number and reason for the return.
- Receive Return Authorization: Our team will review your request and issue a Return Merchandise Authorization (RMA) number, along with instructions on how to return the item.
- Prepare the Product: Pack the product securely in its original packaging. Include a copy of your proof of purchase and the RMA number.
Shipping the Return
- Return shipping costs are generally the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product).
- We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee receipt of returned items without tracking.
Refund Processing
Once we receive your returned item and verify its condition:
- Your refund will be processed within 5-7 business days.
- The refund will be credited to the original payment method used for the purchase.
Non-Returnable Items
The following items are not eligible for return:
- Custom-made or modified products.
- Items that have been opened or used and are no longer in original condition.
Customer Support
If you have any questions or concerns regarding the return process, please reach out to our customer support team. We are here to assist you and ensure your experience with us is positive!
